We had enjoyed several meals here in the pub downstairs and in the dining area up on the main floor since moving to the area in 2010. That is until the fall of last year (2016). There were six of us that went to eat in the pub on a busy Saturday night. We parked the car while four of them went inside. The pub area does not take any reservations so it’s first come, first serve. The four that had gone in sat at the only available table which was a table for just four. We walked up to the table and began to discuss whether we would stay or try somewhere else. We were leaning on staying and two of us could start our meal at the bar and when a larger table opened up we could all transfer there. We had seen this being done many times by other customers. But before we could say anything the server that evening approached us in a quite annoyed manner, let out a big sigh and barked at us that we certainly could not all fit at that table and therefore could obviously not stay there. We were shocked. We told her she didn’t have to yell at us like that. She sighed again and told us she didn’t yell and reminded us that she told the foursome originally that there weren’t any tables for six. At this point we stated that we will leave and proceeded on our way out. While passing the front desk one guest in our group approached the front desk to mention that we were quite rudely treated down there and explained what happened. The person responded by saying that it’s busy down there so she’s probably stressed. While that is probably the case that kind of behavior should be unacceptable from the hosts point of view. Again, this was not the response we expected. There was a light apology but the person at the front desk stood behind the server and her unacceptable behavior. We explained we were regular customers but would not be returning. The host didn’t say nor do much to this. I guess seeing that they were so busy that night they could care less if they lost six customers. If that’s the case, so be it.
We are certainly not unreasonable. Everyone has bad days. But to snap at a customer, and not apologize when we decided to leave and then have the host at the front desk support this, makes this situation unacceptable. Why did we not have the choice others did and be able to start with four of us at the table and two of us at the bar? Then all move to a larger table when one opened up? There were no alternatives other than our party size was too big for the last table and we’d need to leave.
As such, we have not been back since and have no plans to return. Unfortunate as the food here is pretty good both in the pub and upstairs in the dining room. The pub is reasonably priced. The dining room menu is priced higher. We had typically, received good service so this was a shame. But service is just as important to us and they failed here.
Fortunately, we have discovered a couple of new places that have turned out pretty good. The two places we go to now instead are the Copper Kettle and the Glen Tavern. These places both have great service and delicious food. I highly recommend them as alternatives to Terra Cotta Inn.
Located in Mississauga along Brittania near Kennedy, Kura Sushi is a decent place where I often go for lunch. I would not consider this authentic but it’s better than many other places and is decent with low pricing for sushi. During lunch they have quick response times making it an easy choice to enjoy lunch and make it back to work on time. I went once for dinner and they were breaking in a new server that evening. Service was painful on that night. Forgot portions of meals and was very, very slow. The manager apologized and had offered up complimentary dessert. But at that point we were full and out of patience. One of our dinner guests that evening was celebrating a birthday so this was unfortunate. After declining the offer for dessert, I suggested a break on his dinner cost instead. They agreed and discounted his meal. It’s important to note that I had to ask for this. It would have been appreciated to have this offered.
Anyhow, this was the only time we had an issue. I had been several times for lunch with great service.
Their sushi lunch plate is nicely prepared with decent cuts of fish.
The chirashi plate is one of my favourites. Decent cuts of fish available in this region and very nicely prepared.
Their sashimi plate is also quite nice.
And their California rolls are also nicely prepared. Pictured here is their dynamite roll.
This is a very decent place to enjoy a very affordable Japanese meal. Other than the one time, service has been very good there. This is not in the same class as Mye 2, Miyabi, Inaho and Yutaka, but is still very much enjoyable and is much better than many other places. Pricing is also lower than those places making this easier to enjoy more often.
Located in Richmond Hill, Inaho is a small family operated restaurant serving good quality Japanese cuisine at reasonable prices. They do not have a website but reservations can be easily made by calling them directly at 905-889-8533.
Being a small operation, you will require some patience. Service is courteous but not that quick. Go when you are not in a rush, order some drinks and enjoy your conversations. When the food arrives you won’t be disappointed. After all, enjoying good Japanese cuisine is not about how fast you can get it, but how well it is prepared and presented.
On my recent visit I enjoyed a Sushi Deluxe plate. Prepared well and presented very nicely. Nice cuts of fish. This dish came with choice of miso soup or salad. On this evening I had the salad.
My dinner was complimented with a refreshing glass of Asahi beer. This is my preferred Japanese beer here at home in Canada. It is imported still (this one was brewed in Thailand) and the taste is much like the original found in Japan. I also like Sapporo but since they purchased Sleeman Brewery, Sapporo beer available here is brewed at the Sleeman’s plant in Guelph. As such, it tastes more like Sleeman’s than what Sapporo is supposed to taste like. Whenever I go to Japan I make sure I enjoy Sapporo there.
I highly recommend Inaho for a good quality Japanese meal. Be patient and you won’t be disappointed.
Mye 2 is the second location of the original, Mye. Serving Japanese cuisine it is located in the plaza within the corner of Trafalgar and Dundas St E. in Oakville. Nice atmosphere and good quality Japanese food at reasonable prices. Reservations can be conveniently made via their website that uses third party service, yelp.
Sushi is nicely made and presented well.
Their sashimi features nice cuts of what is available here in Southern Ontario. Also presented quite nicely.
A refreshing Asahi beer complimented my meal.
While it is not difficult to find Japanese cuisine in Southern Ontario, it is difficult to find good quality. Mye2 is excellent! I highly recommend Mye 2 for anyone looking for good quality, authentic Japanese cuisine. I will also need to try the original, Mye located further south along Trafalgar. But Mye 2 is closer for us and their food is great.
We had noticed the Glen Tavern several times but had never tried it. That is until today. Along with a good friend we finally made reservations for dinner. Speaking of reservations, it could not have been easier having made ours online through their website. Upon being greeted, our reservations we’re confirmed. We were then led to our table.
Upon being seated we were asked if we’d like some water. We chose sparkling water. What was very nice was that we were not rushed. Unlike most places that return after a few minutes to take your order, our waiter at the Glen Tavern allowed things to be more relaxed. A little while after bringing us our sparkling water, we were asked if we’d like an appetizer. We had selected calamari. The calamari was delicious. Calamari Fresh calamari/piccolo fritto/celery heart/sweet onion/jalapeño/lemon aîoli. Crispy light batter and tender served with a few onion rings and celery. Very good.
Before finishing the calamari he took our main dish orders. My good friend and I chose the salmon and Deniz chose the fettuccini. After clearing the used plates and cutlery, new cutlery were brought. I had not seen a place replace cutlery between appetizer and main course. Awesome!!
My salmon arrived. Menu item reads: Salmon Hickory smoked and roasted/asparagus/wilted greens crispy crushed fingerling potatoes with parsley garlic and lemon chive Hollandaise. The hickory flavor was nice and not overpowering. Potatoes were crispy. Very delicious. Salmon was medium rare as recommended by our server. Hollandaise was light.
Deniz’ fettuccini. Menu item reads; Peppercorn Fettuccine Fresh cracked black peppercorn pasta/sautéed beef tenderloin/mushrooms/truffled porcini Madeira sauce/Parmesan herb crust. Beef was nice and tender.
We ordered a decaffienated coffee and a decaf latte to accompany the shared dessert ; Lemon Cremeux Raspberry sorbet/blueberry citrus crumble. Again, light and the lemon and raspberry sorbet was nice and refreshing.
We all very much enjoyed our meals. Also, the service was great. Our server didn’t rush us nor did he leave us waiting. The service was paced nicely. What earned extra points here was the replacement of cutlery between appetizer and main course. We have not seen any other place do this here in Canada, yet. Kind and courteous service, great food and an energetic atmosphere. A fantastic place to enjoy a meal. We will definitely return again and highly recommend the Glen Tavern.
We have now enjoyed a few meals at Symposium Cafe Restaurant & Lounge, Georgetown location. A moderate size place, the atmosphere is nice, good food and good service. The moderate size makes it possible to easily carry a conversation. There’s a few TV screens around the bar showing sports. There’s a nice showcase displaying the desserts. In addition to men’s and women’s washrooms by the entrance they also have a restroom off the dining area for disabled and family use. We thought this is great as we have an elderly family member who can no longer see and has difficulties walking far.
Last evening for dinner was another nice experience. After a warm welcome at the door we were led to our table. The host as well as our waitress covered the specials with us. After a few minutes I decided to try the Pork Tenderloin off their Canada Day Specials menu. It was served with potatoes and vegetables topped with a raspberry based sauce. The pork tenderloin was nicely grilled and tender. Over all a very nice meal.
Deniz tried the Turkey Bacon Club with a side Ceasar salad. She had hoped the meat was actual turkey slices but appeared to be deli cuts. That would be her only disappointment but said everything was good otherwise.
Overall we have enjoyed our meals here and recommend Symposium Cafe. Always a warm welcome at the door. The servers are friendly. But what impressed the most was the host coming by our table mid way through our dinner to make sure everything was fine. His demeanor was very polite and warm as well. Not just a quick “everything ok?”. On our last visit the host and another gentleman came by our table. This is in addition to our server coming by periodically as well. We felt it was nice to see them put extra attention towards ensuring their customers were enjoying their experience there. We also felt it was not too much either. It did not feel they were constantly interrupting us. But in a day where customer service is sliding in general, this was nice. Hopefully they are consistent like this across their other locations.
We picked up food for take out at Paramount, Queensway location. Sadly this was not a good experience from the service to quality of food. We waited about 30mins for our food because they forgot to make one of our items. They also packed the wrong sauce. Instead of packing garlic sauce with our shish tawouk, we got tahini sauce instead. This obviously didn’t cut it. A piece of my chicken was also undercooked. Unfortunately, with take out couldn’t bring it to the attention of anyone.
Now, we have eaten at Paramount Fine Foods many times but have found the only location that is pretty good and pretty consistent is the one near Eglinton and Dixie along Crestlawn Drive in Mississauga. We have never experienced any issues there but have always found something wrong at other locations in the GTA area.
One important thing to note is our server did apologize and gave us a small box of baclava for the long wait. We did appreciate that. But I hope this and other locations can improve their quality and consistency.