We had enjoyed several meals here in the pub downstairs and in the dining area up on the main floor since moving to the area in 2010. That is until the fall of last year (2016). There were six of us that went to eat in the pub on a busy Saturday night. We parked the car while four of them went inside. The pub area does not take any reservations so it’s first come, first serve. The four that had gone in sat at the only available table which was a table for just four. We walked up to the table and began to discuss whether we would stay or try somewhere else. We were leaning on staying and two of us could start our meal at the bar and when a larger table opened up we could all transfer there. We had seen this being done many times by other customers. But before we could say anything the server that evening approached us in a quite annoyed manner, let out a big sigh and barked at us that we certainly could not all fit at that table and therefore could obviously not stay there. We were shocked. We told her she didn’t have to yell at us like that. She sighed again and told us she didn’t yell and reminded us that she told the foursome originally that there weren’t any tables for six. At this point we stated that we will leave and proceeded on our way out. While passing the front desk one guest in our group approached the front desk to mention that we were quite rudely treated down there and explained what happened. The person responded by saying that it’s busy down there so she’s probably stressed. While that is probably the case that kind of behavior should be unacceptable from the hosts point of view. Again, this was not the response we expected. There was a light apology but the person at the front desk stood behind the server and her unacceptable behavior. We explained we were regular customers but would not be returning. The host didn’t say nor do much to this. I guess seeing that they were so busy that night they could care less if they lost six customers. If that’s the case, so be it.
We are certainly not unreasonable. Everyone has bad days. But to snap at a customer, and not apologize when we decided to leave and then have the host at the front desk support this, makes this situation unacceptable. Why did we not have the choice others did and be able to start with four of us at the table and two of us at the bar? Then all move to a larger table when one opened up? There were no alternatives other than our party size was too big for the last table and we’d need to leave.
As such, we have not been back since and have no plans to return. Unfortunate as the food here is pretty good both in the pub and upstairs in the dining room. The pub is reasonably priced. The dining room menu is priced higher. We had typically, received good service so this was a shame. But service is just as important to us and they failed here.
Fortunately, we have discovered a couple of new places that have turned out pretty good. The two places we go to now instead are the Copper Kettle and the Glen Tavern. These places both have great service and delicious food. I highly recommend them as alternatives to Terra Cotta Inn.